ManageEngine ADSelfService Plus

What is ADSelfService Plus ?

ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset mangement program. This software helps domain users to perform self service password reset , self service account unlock and employee self update of personal details(e.g telephone numbers,etc) in Microsoft Windows Active Directory. Administrators find it easy to automate password resets, account unlocks while managing optimizing the expenses associated with helpdesk calls.

What problems does it solve ?

Gartner states that 30% of helpdesk queries are related to password resets management and account lockout. ADSelfService Plus reduces the most critical password tickets which consumes a substantial amount of help desk time by rendering a secure, reliable and robust web based self service solution to the end user. The end user can manage his passwords by himself and also update his personal details in Active Directory with ease. The program also provides security while password resets through an enrollment and identity verification questionnaire.

What features does it offer ?

ADSelfService Plus holds the following list of features:

Key Features Add-on Features
  • Self Service Password Reset.
  • Manage Account Unlock.
  • Update Personal information on AD.
  • Password/ Account Expiry Notification to users.
  • Corporate Directory Search.
  • Winlogon(CTRL+ALT+DEL) Password Reset.
  • Help Desk Password Reset.
  • Automatic Password Reset/ Account Unlock.
  • Active Directory Change Password.
  • Reports and Email Notifications.
  • Password Policy Enforcer.
  • Reduce critical password tickets.
  • Minimize Helpdesk time and workload.
  • Identity Verification by Security Questions.
  • Generate User list and account status reports.
  • Address Identity Management Password Challenges using Self Service.
  • ADSelfService Plus

What platforms/vendors/technologies does it support?

Platforms: Windows 2000/2003/Vista/XP. Vendors: Microsoft