One of the largest nonprofit organizations in Australia, Autism Spectrum Australia, met with a few critical challenges that hindered providing services to the autistic communities.
Company profile
Autism Spectrum Australia, commonly known as Aspect, works towards creating a safe and inclusive environment for children, families, and communities affected by autism. The company offers education, therapy, autism diagnosis, and assessment services to meet the unique needs of the people on the spectrum. It partners with schools and other businesses to create more meaningful and independent lives for people with autism.
Business challenges
The IT administrators at Aspect deal with various IT processes on a daily basis, such as patching servers, onboarding and offboarding employees, creating reports, and much more. To do these, they exerted a substantial amount of manual effort, which was not only stressful but also time-consuming. The company lacked the right tools to automate IT processes and bolster security. This significantly impacted on the company’s efficiency, ultimately affecting business operations.
The solution
To solve the above issues, the company deployed several ManageEngine tools, including Endpoint Central, ServiceDesk Plus, AD360, ADManager Plus, Exchange Reporter Plus, ADAudit Plus, and ADSelfService Plus. Initially, ServiceDesk Plus, ManageEngine’s unified service management platform, was used only by the IT team to resolve IT tickets such as password reset. However, gradually, Aspect implemented the solutions in other teams and departments within the organization. As a result, the staff at Autism Spectrum Australia saved quality time and were able to shift their focus to other business-critical tasks.
ADManager Plus, an identity governance and administration solution, ushered in expediting the process of creating user accounts for new employees, granting permissions, etc., which would otherwise take most of their time, if done manually on the active directory. Moreover, they were able to automate the process efficiently. IT admins used yet another tool called ADAudit Plus, an IT auditing solution, to gain insights into file server modification, permission changes, etc. The tool also gave the specifics on what changes were made and why these changes were made, which were of great help to the sysadmins.
With Endpoint Central, ManageEngine’s unified endpoint management solution, the IT personnel could automate patch management of servers – one more area where they invested most of their time and effort. They enjoyed the convenience of automation – defining the policies, deploying the patches, and rebooting the servers. The remote control feature available in the tool has eased the life of sysadmins as they can offer support to end-user machines and execute required functions from anywhere.
With the implementation of ManageEngine tools, the IT team at Aspect saw noticeable results, which included reduced manual effort, considerable time savings, and robust security.
About Endpoint Central
Endpoint Central is a UEM and EPP solution that manages and secures today’s digital workplace across diverse device types and OSs. Acclaimed by industry analysts like Gartner®, Forrester and IDC, it employs a single, lightweight agent to offer end-to-end device life cycle management, consolidated with security capabilities like attack surface management, threat detection and response and compliance. Robust remote troubleshooting, self-service capabilities and proactive analytics help reduce downtime and improve the overall end-user experience. Available both on-premises and as a SaaS solution, Endpoint Central is used by more than 25,000 enterprises globally, fitting perfectly into their existing IT infrastructures and enabling interoperability. For more information, visit manageengine.com/endpoint-central.
About ADAudit Plus
ADAudit Plus is a UBA-driven auditor that helps keep your AD, Entra ID, file systems (including Windows, NetApp, EMC, Synology, Hitachi, Huawei, Amazon FSx for Windows, Azure and QNAP), Windows Server, and workstations secure and compliant. ADAudit Plus transforms raw and noisy event log data into real-time reports and alerts, enabling you to get full visibility into activities happening across your Windows Server ecosystem in just a few clicks. For more information about ADAudit Plus, visit manageengine.com/active-directory-audit.
About ADManager Plus
ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations and role-based access control policies. ADManager Plus’ Android and iOS applications help with on-the-go AD and Entra ID management. For more information about ADManager Plus, visit manageengine.com/products/ad-manager/.
About ServiceDesk Plus
ServiceDesk Plus is the unified service management platform from ManageEngine, the enterprise IT management division of Zoho Corporation. Built on industry-recommended ITSM best practices, ServiceDesk Plus comes packed with contextual IT and business integrations that help service desk teams better align with their organization’s business objectives. With native enterprise service management capabilities and unrestricted extensibility offered through low-code scripting, ServiceDesk Plus helps organizations design, deliver and support their business and IT services. It comes in three editions and is available in 37 different languages. To learn more about ServiceDesk Plus and its features, please visit manageengine.com/service-desk.
About AD360
ManageEngine AD360 is a unified identity and access management (IAM) solution that helps manage identities, secure access, and ensure compliance. It comes with powerful capabilities like automated identity life cycle management, access certification, risk assessment, secure single sign-on, adaptive MFA, approval-based workflows, UBA-driven identity threat protection and historical audit reports of AD, Exchange Server and Microsoft 365. AD360’s intuitive interface and powerful capabilities make it the ideal solution for your IAM needs, including fostering a Zero Trust environment. For more information, please visit manageengine.com/active-directory-360.
About Exchange Reporter Plus
Exchange Reporter Plus is a reporting, change auditing, monitoring and content search tool for hybrid Exchange environments and Skype for Business. It features over 450 comprehensive reports on various Exchange objects, such as mailboxes, public folders and distribution lists as well as on Outlook Web Access and ActiveSync. Admins can configure alerts in Exchange Reporter Plus to receive instant notifications on critical changes that require immediate attention. Migrate from Exchange on-premises to Exchange Online without hassles. For more information about Exchange Reporter Plus, visit manageengine.com/exchange-reports.
About ADSelfService Plus
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit manageengine.com/self-service-password..
More info at: https://www.manageengine.com/case-studies/autism-spectrum-australia.html