itsm consulting

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

It is crucial for an organisation to know that they can rely on their supplier for the correct advice and guidance, when and where they want it.

The provision of consistent, cost-effective and high-quality IT Service Management (ITSM) consultancy services, delivered in line with ITSM best practices, distinguishes the professional IT organisation from the rest.

All our ITSM consultancy services and educational activities relate directly to enabling your organisation to attain and maintain the professionalism that defines a world-class service organisation.

Integralis Training and Consultancy team is ITIL  qualified and has time-honored, wide ranging industry experience, gained through working with a broad spectrum of organisations around the world over many years.

Knowledge transfer is guaranteed, to ensure your organisation receives real benefits from the ITSM consultancy services that Integralis delivers.

Working with you, our consultants focus on exactly what you need. Sharing their expertise, they will help you to efficiently implement your new service support strategy and, if desired, seamlessly co-ordinate your customer service improvement project throughout each phase

ITSM Strategic Consultancy

Our senior IT Service Management (ITSM) consultants are industry experts with a wealth of experience in understanding and overcoming the challenges facing organisations working towards their goal of achieving service excellence. Working with your senior management teams they will provide insights into the way forward for your organisation and assist you in the formulation of business strategies that encompass the use of best practices to help in the achievement of corporate objectives.

Benefits for your organisation

Our ITSM strategic consultancy can provide numerous benefits for your organisation, including

  • The development of IT strategies that are accurately aligned with your business strategies
  • Corporate objectives supported by effective provision of required IT services
  • ROI through accurate and timely provision of IT services that reflect ITSM best practice
ITSM Management Consultancy

Integralis can assist you in the design and implementation of your service awareness campaigns, service improvement programs and implementation of various aspects of IT Service Management (ITSM) and Good Practice.

Our ITSM consultants will facilitate and lead activities that include scoping and process development, project management, ITIL best practice advice and guidance, organisational ‘health checks’ and ISO/IEC 20000 pre-audit assistance.

Benefits for your organisation

Our ITSM management consultancy can provide numerous benefits for your organisation including:

  • ROI – faster and more cost-effective IT Service provision
  • IT Service provision accurately aligned with business objectives
ITSM Practice Consultancy

Integralis Practice consultancy will prepare you for the implementation and adoption of good practice principles within your organisation.

Our IT service management consultants provide a pragmatic, well-structured service, focused on achieving results and will help you to define and plan the integration, implementation and management of your IT services.

Benefits for your organisation

Our ITSM good practice consultancy can provide numerous benefits for your organisation including:

  • Effective integration of IT strategy with corporate strategy
  • Increased customer satisfaction
  • Improved management and control of IT services
  • ROI – improvements in IT service delivery and support
  • Continual Service Improvement programs in place to ensure IT services remain aligned to business requirements

More than 20 years of experience in consulting, Integralis has experts with proper qualification who will guide you with efficient and cost effective strategy for your business.

Qualifications and Professional Development

  •  IT Service Management (ITIL V3 Expert); trainer
  •  IT Governance (COBIT®); certified trainer
  • Agile – Leading SAFe 4.0; Scrum Masters
  • Managing Successful Programs (MSP) and Project Management (PRINCE2/Method1)
  • Risk Management (AS/NZS 4360; SAI)



planning and strategy

implementation and maintenance 

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satisfied customers
45 years
combined design experience
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