Freshservice, part of the Freshworks suite, is a modern, cloud-based IT service management (ITSM) platform designed for simplicity, speed, and intelligent automation. It enables Australian organisations to streamline incidents, changes, assets, and service requests — all from a single, intuitive interface built to scale with your business.
At Integralis, we specialise in Freshservice implementation and ongoing ITSM support for Australian organisations. Our consultants help you deploy, integrate, and optimise Freshservice so your IT teams can focus on delivering value instead of managing complexity.
Why Choose Freshservice for ITSM
Freshservice empowers your IT team with the tools and visibility needed to manage every aspect of service delivery.
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Modern, intuitive design: Rapid adoption and reduced training time.
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Automation-first approach: Streamline approvals, escalations, and repetitive tasks.
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Built-in asset management: Track hardware, software, and licences effortlessly.
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Integrated service catalogue: Standardise requests and ensure consistent delivery.
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Cloud-native flexibility: Deploy quickly and manage securely from anywhere.
Freshservice aligns seamlessly with ITIL and Essential 8 frameworks, making it a smart choice for regulated industries such as finance, education, and government.
Our Freshservice Services
Our local team delivers end-to-end Freshservice consulting and implementation across Australia — from setup to long-term management.
1. Implementation & Configuration
We configure your Freshservice environment for your organisation’s exact needs — request types, categories, SLAs, workflows, automation rules, and reporting dashboards.
2. Migration & Integration
We help organisations modernise their IT service management by implementing Freshservice — whether you’re scaling down from complex enterprise systems like ServiceNow, or moving on from more traditional platforms such as SolarWinds, Cherwell, Ivanti, or Zendesk.
3. OptimiSation & Managed Support
Once live, we provide ongoing support, training, and system optimisation. Our managed service ensures Freshservice continues to evolve with your business needs.
Use Cases for Freshservice
Freshservice helps organisations of all sizes deliver faster, more consistent support.
Common use cases include:
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Centralising IT and business service requests into a single portal.
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Automating employee onboarding and offboarding workflows.
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Tracking and managing IT assets across distributed environments.
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Implementing proactive problem and change management.
Whether you’re a small IT team modernising your processes or an enterprise seeking better visibility, Freshservice provides a powerful foundation.
Why Work With INTEGRALIS
We are an experienced Freshworks implementation partner helping Australian organisations modernise their ITSM operations.
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Local consultants with deep Freshservice and automation expertise.
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Proven deployment success across enterprise and government sectors.
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Tailored implementation aligned with ITIL, ISO 20000, and Essential 8 standards.
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Focus on adoption and measurable business outcomes — not just configuration.
Our goal is simple: to make your ITSM platform work for your people, not the other way around.
Get Started
Ready to modernise your IT service management?
Let’s design a Freshservice implementation that fits your organisation’s goals.
👉 Contact us today to book a discovery session or demo.