Servicely is an Australian-developed, AI-powered IT service management (ITSM) and workflow automation platform that transforms how service teams work. Built on modern, cloud-native architecture, Servicely leverages machine learning to eliminate repetitive tasks, improve response times, and enhance employee experience across IT, HR, Facilities, and Customer Support functions.
At Integralis, we partner with organisations to design, implement, and optimise Servicely ITSM solutions that deliver measurable results. Our consultants specialise in aligning automation, governance, and user experience to help your teams operate smarter and faster.
Why Choose Servicely for ITSM
Servicely stands out as a next-generation ITSM platform that brings the power of AI to everyday service operations.
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AI-driven automation: Automatically classify, prioritise, and route tickets based on context and behaviour.
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Unified service platform: Manage IT, HR, Facilities, and Customer Support in a single system.
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Low-code configuration: Build and adapt workflows quickly without extensive coding.
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Intelligent self-service: Empower employees with chatbots, knowledge bases, and predictive assistance.
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Australian innovation: Designed locally with a focus on compliance, security, and Essential 8 alignment.
Servicely enables continuous improvement and operational efficiency across all service domains.
Our Servicely Services
Our Servicely consulting and implementation services are designed to accelerate adoption and maximise automation potential.
1. Implementation & Configuration
We deliver full Servicely implementation, from environment setup to workflow design and integration. Our team ensures the platform reflects your organisational processes and ITIL best practices from the start.
2. Workflow Automation & AI Design
We identify repetitive, manual activities and build intelligent workflows using Servicely’s AI engine. Automations are tailored to your organisation’s structure, SLAs, and approval chains — reducing resolution times and improving user satisfaction.
3. Integration & Optimisation
We connect Servicely with your existing tools such as Microsoft 365, Slack, Jira, and Active Directory to unify data and streamline communication. Once live, we continuously refine performance, analytics, and automation coverage.
Use Cases for Servicely
Servicely is built for teams that want more than just ticketing.
Common use cases include:
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Automating IT support requests, onboarding, and access approvals.
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Creating cross-departmental service portals (IT, HR, Facilities).
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Implementing AI-powered chatbots for faster end-user response.
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Reducing manual change management overhead through workflow orchestration.
Whether you’re evolving from manual processes or replacing a traditional ITSM platform, Servicely offers a flexible and intelligent foundation.
Why Work With INTEGRALIS
Integralis is one of Australia’s early Servicely implementation and automation partners. We bring proven ITSM experience and a practical approach to digital transformation.
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Certified consultants with deep automation and workflow expertise.
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Local delivery team for responsive, compliance-aligned support.
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Experience across enterprise and government environments.
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Commitment to measurable business improvement — not just platform rollout.
We focus on delivering tangible outcomes: faster resolution, happier users, and smarter operations.
Get Started
Ready to explore what AI-driven service management can achieve for your organisation?
Let’s design a Servicely implementation that simplifies workflows and accelerates results.
👉 Contact us today to arrange a demo or consultation.