May 10, 2024
Why It Matters: The future of customer service through AI conversations
Generative AI has been shown to boost customer service productivity. In fact, 94% of business leaders surveyed in Deloitte’s State...
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May 10, 2024
ManageEngine Announces Integration with Constella Intelligence for Proactive Supply Chain Risk Management
Offers Organizations 24/7 Dark Web Monitoring to Plug Supply Chain Leaks Spots and notifies leaked credentials in the dark web...
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May 10, 2024
Panzura Launches Near Real-Time Ransomware Detection and Recovery Solution
Panzura Detect and Rescue offers near real-time ransomware threat detection and expert-guided rapid recovery, allowing businesses to take a proactive...
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September 12, 2023
Gen AI in productivity apps: What could possibly go wrong?
In addition to controlling the use of ChatGPT and other standalone tools, companies now have to grapple with generative AI...
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August 13, 2023
Despite Best Intentions, Humans Remain the Weak Link
Are Best Practices Really the Best We Can Do? Let’s start with the usual list: Remediate critical security flaws in your IT...
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August 13, 2023
Freshworks Unveils AI-Powered Customer Service Suite with Freddy Generative AI Integration
San Mateo, CalifAugust 03, 2023 Freshworks Inc., (NASDAQ: FRSH) today announced the launch of its AI-powered Customer Service Suite which brings together self-service...
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August 13, 2023
Five worthy reads: Cybersecurity in the age of AI — Battling sophisticated threats
Cybersecurity in the age of AI is a topic of increasing importance as technology continues to advance. In recent times,...
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August 8, 2023
Return-to-office mandates rise as worker productivity drops
Bosses are imposing more strict in-office mandates as new data from the US Bureau of Labor Statistics showed productivity has...
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August 23, 2022
Shared Services Model vs. Managed Services Model: What’s the Difference?
The services that your company uses depend on a number of factors. These vary from the size of your company...
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August 17, 2022
Digital skills drought hanging Aussie business out to dry
A third of businesses warn skills shortage a barrier to technology adoption.One in four workplaces plan to train up employees’...
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